Frequently Asked Questions
🟢 What is DwaiWala ?
Dwaiwala is a herbal wellness brand offering natural, plant-based remedies for common health concerns such as skin issues, immunity, digestion, and more. Our products are inspired by traditional healing and made with modern safety standards.
🟢 How long does it take to get my Products?
Domestic shipping can take up to 5 business days.
International shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
🟢 Do you offer Refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
🟢 How do I contact your customer support
You can contact us via:
- Mail us: infodwaiwala@gmail.com
- WhatsApp us: +923084917749
🟢 Are Dwaiwala products 100% natural?
Yes, all our formulations use natural herbal ingredients, free from harmful chemicals, parabens, and synthetic preservatives.
🟢 Do your products have any side effects?
Our products are generally safe and well-tolerated, but as with any natural remedy, individual sensitivities may occur. We recommend doing a patch test before full use.
🟢 How long does it take to see results?
Most users report noticeable improvement in 7 to 14 days, depending on the condition and product used.
🟢 Are your products approved or tested?
Yes, all Dwaiwala products are dermatologically tested and manufactured in certified facilities under strict quality control.
🟢 Can I use your products during pregnancy?
We advise consulting your healthcare provider before using any herbal supplements or topical creams during pregnancy or breastfeeding.
🟢 Where are Dwaiwala products made?
Our products are Proudly Made In Pakistan, combining traditional herbal wisdom with modern research and production standards.
🟢 Do you offer international shipping?
Yes, we offer worldwide shipping with tracking. Shipping charges vary based on destination.
🟢 How can I track my order?
Once your order ships, you’ll receive an email with a tracking link to monitor its status. Contact us for more details.
🟢 What is your return and refund policy?
We offer a 7-day return policy on unopened, unused items. If you're not satisfied, contact our support team with your order details.
🟢 Can I become a Dwaiwala reseller or distributor?
Yes, we welcome collaborations. Please reach out via our Contact or Wholesale page for partnership opportunities.
🟢 Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 2 hours of placing, as long as they haven’t been shipped.